All order information can be found by logging into your account and clicking ‘My Orders’. If you haven’t set up an account yet, be sure to do so with the email you provided at checkout. Here is the link to log in or create an account.
All order information can be found by logging into your account and clicking ‘My Orders’. If you haven’t set up an account yet, be sure to do so with the email you provided at checkout. Here is the link to log in or create an account.
We're unable to make any changes or cancellations to orders once they are placed at this time. Please make sure your shipping address and item(s) are correct before submitting your order. Returned packages due to an inaccurate shipping address will be subject to a reshipping fee. Refunds are not provided for packages with an inaccurate shipping address.
Please contact us at hello@vivianahalil.com within 30 minutes of placing your order and we will try to accommodate the change before the order is shipped. We can not guarantee the change. Please note once the order is shipped, we are unable to change the address.
We accept returns within 14 days of the purchase date. Please read more below under "Returns."
Only one discount code can be used per order and cannot be combined with other promotions.
We are excited to announce Pre-Order options for some of our collection pieces. Items placed on a pre-order cannot be canceled. Please note the expected delivery date is only an estimate and could require additional time.
Our Limited Edition collection pieces are curated and designed by our founder Viv. Drawing inspiration from her personal style, this collection is composed of designs inspired by some of her favorite jewelry pieces.
Our Limited Edition collections are only available for a limited time and tend to sell out rapidly. Keep in mind these pieces can only be purchased on pre-order. Once they have sold out, they will not be available at a later time.
Returns are accepted within 14 days of purchase. A $8 restocking fee will be deducted from your refund.
All items should be in perfect condition and show no evident signs of being used; otherwise the exchange or return will not be carried out. All items must be completely undamaged, unworn and in the original box and pouch. Please note we cannot refund or exchange earrings due to hygiene protocols. This policy is for the protection and health of our customers.
Shipping and tracking package protection fees are non-refundable.
To process your return please visit our online return portal here.
Please follow this link or visit our return center found at the footer of our site under the support tab. Please be aware for damaged items, per return policy, return must be completed within 48 hours with photo of damage required. For any questions on policy, please email returns@vivianahalil.com and our customer support team will be more than happy to assist you.
We currently do not accept exchanges. If you received a damaged item or incorrect item please check our FAQS under “I received damage or incorrect item." For further questions please contact us at returns@vivianahalil.com and our customer support team will be more than happy to assist you.
We too are excited about your new jewelry pieces and work diligently to process orders as quickly as possible. Shipments are processed Monday-Friday while most orders are processed within 24 hours. Please take note orders may take 1-3 business days to process prior to shipment during high volume times. Orders placed on Saturdays and Sundays will begin processing the following business day (excluding public holidays).
We always encourage you to purchase package protection. We partnered with Shipinsure to offer you peace of mind with your purchases. We highly recommend it for all of our shoppers. The package protection insurance option will be offered for purchase at checkout. Viviana Halil is not liable for unforeseen issues caused during package transit including, but not limited to, lost packages or theft at your destination.
Express shipping orders require the same processing time.
At this time we only ship to one address per order.
We always encourage our customers to purchase package protection insurance through our provider ShipInsure offered upon checkout.
If ShipInsure Package protection was purchased at checkout please see the tab below "How do I file a claim with Shipinsurance?" for the link and instructions on how to file a claim or click this link to be taken directly to ShipInsure website.
Viviana Halil is not liable for unforeseen issues caused during package transit including, but not limited to, lost packages, theft at your destination or damages occurred during package transit. Once a package leaves our facility, it is in the hands of the shipping provider, and they will be able to open an investigation to help locate your package.
If Shipsurance Package Protection was waived at the time of purchase, we ask that you contact the shipping carrier with your tracking number and information.
If your package has been marked “Delivered” but you are unable to locate it, please be sure to check with your neighbors or if you live in a building with a front desk or building manager, etc, to help locate your package.
If you are still unable to locate your package and purchased ShipInsure Package Protection, we ask that you follow the steps outlined below to file a claim.
Please follow the steps below to file a claim with ShipInsure:
*Per ShipInsure policy, claims must be filed within 24 hours.
1. Click here to file a claim with ShipInsure.
2. Enter email and order number or ShipInsure ID*.
3. Select the issue (i.e. lost package, damaged items, etc.) and select the items.
4. Include any photos or additional details.
5. Follow the prompts and choose how you would like to resolve the issue — i.e. refund, reorder, etc.
Other questions? Send us an email at hello@vivianahalil.com.
All orders shipping to outside the continental United States, Alaska, Hawaii, and Puerto Rico will be considered International Shipping and must have the same billing and shipping address.
We ship Internationally to the EU, Canada, and Mexico. **Some territories may be excluded**. If you would like to order and are unable to do so in your country or territory, please contact our customer service representatives at hello@vivianahalil.com for more information on shipping.
We always encourage you to purchase package protection. We highly recommend it to our international shoppers. Viviana Halil is not liable for unforeseen issues caused during package transit including, but not limited to, lost packages or theft at your destination.
We currently do not ship to the UK but are working diligently and will be available to our UK customers soon.
Most orders are processed within 24-hours. Please note orders may take 1-3 days to process prior to shipment during high volume times.
Product and shipping prices displayed on this website do not include any applicable taxes, tariffs, and duties put into place by the recipient’s country. The recipient may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. Viviana Halil is not associated with these fees and is unable to advise the amount of these charges to you. Please contact your local postal service for further information. Viviana Halil is committed to taking care of all the required paperwork in order for the parcel to clear customs.
Please see our size chart for assistance on finding your ring or necklace size. You can find our size chart here or on each product page when you click "Size Chart." Please note that our sizing suggestions are general recommendations and all sale items remain final sale regardless of any sizing issues. Please note the best and most accurate way to determine your ring size is to stop by a local jeweler. This is the most reliable and will ensure that your rings arrive as the perfect fit.
If you need assistance choosing the correct size, send us an email at hello@vivianahalil.com.
The Viviana Halil Jewelry collection pieces are curated using fine jewelry craftsmanship. In the production of our jewelry pieces we only use fine metals. We do not use Brass or Stainless steel. Our fine metals list includes pure sterling silver, 10k white & yellow solid gold and 18k plating over sterling silver on some of our pieces. Every person's skin produces their own unique natural oils which can react differently to certain metals and plating. We at Viviana Halil are not responsible for any reaction you and your skin may have to our products.
Rhodium is a silvery-white metal in the platinum family. It is harder than gold so provides jewelry with a durable surface which resists scratches and tarnish. It has highly reflective quality that does not tarnish. Rhodium is allergy-friendly, harder than gold, and extremely durable. This metal is ideal for jewelry plating as it strengthens the durability and adds a glorious sheen to the metal below it.
The two categories of gold plating are flash plating, and micron plating. Micron plating is much more durable than flash plating. Flash plating is usually less than 1 micron. Recommended micron plating for most pieces will be 2-5. Our entire collection is plated with 5 microns so with cautious use our jewelry can last for years. Please see our Jewelry care FAQS below.
We currently use Premium Zirconia stones, Moissanite stones & Lab Grown Gems.
Our collection is curated using premium zirconia stones. Our zirconias score up to a 2.2 high refractive index with a MOHS rating of up to 8.5, making our pieces suitable for everyday use but also simulating the characteristics and mega sparkle, highly comparable to diamonds.
Our moissanite is graded as Flawless D for color and VS1 for clarity, ensuring that each stone is nearly colorless and free from visible inclusions. This premium grading means that our moissanite stones radiate exceptional brilliance and sparkle, closely resembling the finest diamonds. Whether you're choosing a piece for everyday wear or a special occasion, our flawless moissanite is designed to impress.
Our lab-grown gems are crafted with precision and care, offering an eco-friendly and ethically sourced alternative to natural gemstones. Each gem is meticulously grown in a controlled environment, ensuring that it meets the highest standards of quality. Our lab-grown gems are virtually identical to their natural counterparts, with the same chemical composition, clarity, and brilliance. Whether you choose a lab-grown diamond, sapphire, or other gemstone, you can trust that you're receiving a stunning, ethically produced gem that will last a lifetime.
Yes, all of our jewelry is Nickel and lead free.
At Viviana Halil we have curated a collection composed of the highest quality materials and plating methods. You can find materials used above in our Materials FAQs.
We recommend our collection owners follow the “Last on, first off rule” with all of our pieces. As with all jewelry pieces, heavy wear along with rough usage can change the look of your jewelry.
Please remove them before sleeping, exercising and showering. Avoid contact with any liquids and/or chemicals such as perfume, hairspray, makeup, lotions, oils, sunscreen, chlorine, salt water, jewelry cleaner etc.
We recommend gently wiping down your jewelry with a soft cloth after every wear and carefully washing with mild soap and water every now and then to protect the metal from the skin's natural oils. Please keep in mind that heavy wear and rough conditions will of course impact how your jewelry looks.
We recommend storing jewelry individually to avoid scratches in the Viviana Halil pouch included with your purchase. Be sure to keep your jewelry in a cool, dry environment.
Didn't answer your question? Still need help?
We're here to help! Please contact us using the contact form here and allow 24-48 hours for your response. During high volume times, we kindly ask that you please allow for extra time in addition to our normal processing time frame.
